At IPL Biologicals Limited, we are committed to providing an exceptional customer experience for all our e-commerce orders. We understand that circumstances may arise where you need to cancel your order. This policy outlines the guidelines and procedures for order cancellation at IPL Biologicals Limited.
Order Cancellation Window: You have a cancellation window of 24 hours (1 day) from the time of placing your order to request a cancellation. Within this window, you can cancel your order without incurring any additional charges. However, if your order has been processed by IPL Biologicals, cancellation will no longer be possible.
Cancellation Procedure: To cancel your order within the designated cancellation window, please follow these steps:
1. Contact our customer service team using any of the following channels: – Phone: +91 97172 22026 – Email: customerservices@iplbiologicals.com, ecommerce@iplbiologicals.com – Toll-Free: 1800-102-2472
2. Provide the following details: – Order number – Reason for cancellation
3. Our customer service representative will assist you with the cancellation process and provide any necessary information or guidance.
Order Cancellation after the Window: Additional charges or conditions may apply if you request an order cancellation after the designated cancellation window has passed. Our customer service team will assess your request on a case-by-case basis and provide you with relevant information regarding any fees, deductions, or limitations that may be applicable
Refund Process: If your order qualifies for cancellation and you have already made the payment, we will initiate the refund. The refund will be processed using the same payment method used during the original transaction. Please note that it may take up to 7 business days for the refunded amount to be reflected in your account, depending on your financial institution’s policies.
Policy Changes: IPL Biologicals Limited reserves the right to modify or update this order cancellation policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend reviewing this policy periodically to stay informed about any changes.
If you have any further questions or need assistance regarding our e-commerce order cancellation policy, please do not hesitate to contact our customer service team
Mob: +91 97172 22026, Toll-Free: 1800-102-2472, and Email: customerservices@iplbiologicals.com
