E-commerce Return Policy

At IPL Biologicals Limited, we strive to provide the highest quality products and exceptional customer service. We understand that there may be instances where you need to request a return for an e-commerce order. Please note that our general policy is that no returns are accepted. However, we recognize that there may be special circumstances where a return is necessary. In such cases, the following guidelines outline the mode and duration of return requests:

Return Mode: Returns will only be accepted in exceptional circumstances, as listed below:

1. Defective or damaged products received upon delivery
2. Incorrect items received by the customer
3. Quality issues with the product

If you believe your situation qualifies as a special circumstance, please contact our customer service team to discuss your request. We will assess the situation on a case-by-case basis and provide further instructions on the return process if deemed appropriate.

Return Duration: If your return request is approved, you must initiate the return process within [3] business days from the date of receiving the order. After this duration, no returns will be accepted.

Return Procedure: To request a return in a special circumstance, please follow these steps:

1. Contact our customer service team using any of the following channels:

Phone: +91 97172 22026
Email: customerservices@iplbiologicals.com, ecommerce@iplbiologicals.com
Toll-Free: 1800-102-2472

2. Provide the following details:

– Order number
– Reason for the return
– Supporting documentation, if applicable

3. Our customer service representative will review your request and guide you through the return process if it meets the criteria for a special circumstance return.

Please note that all return requests are subject to approval, and we reserve the right to decline any requests that do not meet the criteria for special circumstances.

Refund Process: If your return request is approved and the returned items are received and inspected, we will initiate the refund process. The refund amount will be determined based on the condition of the returned items and any applicable taxes and deductions. The refund will be processed using the original payment method used during the purchase.

Policy Changes: IPL Biologicals Limited reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend reviewing this policy periodically to stay informed about any changes.

If you have any further questions or require assistance regarding our e-commerce return policy, please do not hesitate to contact our customer service team.

Mob: +91 97172 22026, Toll-Free: 1800-102-2472, and Email: customerservices@iplbiologicals.com

Thank you for choosing IPL Biologicals Limited.